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估计计费

估计帐单更新

2020年9月11日

We will be issuing an additional refund to some 客户s reflecting an adjustment for CPUC and City of San Jose Tax (UUT) fees. Customers will see this refund on their next bill.

2020年7月24日

Our meter readers were back on the job as of June 1, meaning meter reads were 估计 for approximately 2.5个月. Estimates were made using historical data from the same period in 2019. Actual usage, 然而, can vary from last year for many reasons:

  • More people are living and working from home now
  • 2019年的天气更冷、更湿
  • 温暖的天气增加了灌溉需求
  • Increased handwashing, dishwashing, laundry, 等. 

With our meter readers back, we are capturing data on what is 实际ly being used. There is a great possibility that you were billed less for March/April 和更多的 in May/June. 如果你把这四个月加起来, 然而, there is a good chance that they equal what you would have normally been charged, 但由于估计的原因，它是不平衡的.

为了解决这个问题， we are providing a refund to all 客户s who were charged in the third tier with the next bill.  All water charged at this more expensive tier ($6.每CCF 5545美元) will be recalculated at the lower, second tier rate ($4.每CCF 9160元). This will be done automatically and the one-time credit will be reflected on your next bill.   

除了信用, we have also taken the following steps in support of our 客户s during this time:

  • 暂停断水
  • 暂停所有收款活动
  • Suspended collection of 客户 deposits for new accounts
  • 提供延期付款安排

We believe it was the right decision in line with our core values and with local public health guidance at the time to ensure the protection of our employees, 客户与社会.  This has been an unprecedented time for all of us. 

抄表简历

更新时间:2020年6月17日

COVID-19 has affected our community in profound ways. And, San Jose Water realizes that many of our 客户s are also impacted.  

One of the many adjustments San Jose Water made to protect our employees and communities included limiting our operations to essential functions 只有. 这意味着从3月17日到5月31日, our staff were not out in the community reading meters due to safety concerns.  As such, the usage was 估计 to calculate your bill covering this period.

抄表 resumed on June 1 (with safety precautions in place) meaning your bills are no longer 估计. The bills you are receiving are based on 实际 usage and have been adjusted to reflect usage from the 估计 bills.

In light of the meter reading change and the shelter-in-place order, some residential 客户s may find that their usage has reached the third tier.  For these 客户s, a one-time credit will be issued on their next bill.

When you receive your first bill after your 估计 one, 客户s who were charged in the third tier of usage (36+ CCF) will receive a credit on their next bill. The third tier usage will be recalculated at the lower second tier rate. A one-time credit reflecting this difference will automatically be applied to your next bill.

使用7至36 CCF收费4元.每CCF 9160美元. 超过36 CCF的使用按$6计算.5545.

双月等级和费率

0至6 CCF $3.2770

7至36 CCF $4.9160

36+ ccf $6.5545

1ccf = 748加仑

Example:  If you used 40 CCF of water during this billing period, 4 CCF would be charged at $6.每CCF 5545美元. San Jose Water will look at the first bill based on 实际 meter reads following your 估计 bill and recalculate this third tier at the lower second tier rate.

We will calculate 4 CCF of water at the difference between the third and second tiers ($6.5545 - $4.9160 = $1.6385 x 4 CCF) ) resulting in a one-time credit of $6.下一张账单是55英镑.

更新时间:2020年6月1日

As Santa Clara County moves to Phase 2 of its COVID-19 plan, San Jose Water is beginning to resume full operations for some departments. 抄表, 在3月17日暂停, 2020, 6月1日又要开学了吗, 2020 with enhanced safety precautions for our staff.

对于客户来说，这意味着 估计计费 will end as soon as we start reading your meters.

What happens now if my 估计 bill was too high or too low?

当平台登录在6月1日之后看你的电表时st，您的实际使用量将被计算. The bill will automatically be adjusted to reflect the usage difference since the 估计 bill.

如果你的 估计 使用率比你的高 实际 使用，您将收到您的账单的信用额度.

如果你的 估计 usage was lower than your 实际 使用时，您将被收取差额.

示例# 1

你的帐单每隔一个月结一次. Your last meter read was 400 on February 18, 2020. The meter read for your April bill was 估计 as 418 for 18 units of water.

如果你的 meter read in June is 438, you will be billed for 20 units of water. This is the difference between your current and 估计 meter reads.

例2

你的帐单每隔一个月结一次. Your last meter read was 500 on February 27, 2020. The meter read for your April bill was 估计 as 560 for 60 units of water.

如果你6月份的电表读数是550, your 估计 April bill will be recalculated with the meter read of 550 and the difference credited to your June bill. The credit will appear on your bill as a “Bill Correction”.

我的使用率似乎很高. 为什么?

You are being billed for exactly the amount of water you used since we last read your meter. In the interim, you had received 估计 bills that were based on your 2019 usage.

But there are a few things that have changed since 2019. The weather in 2019 was cooler and wetter than the same period in 2020. This can cause an increase in outdoor irrigation for 2020.

In addition, many of us are staying at home during the shelter-in-place orders. Your indoor usage may have increased from last year since more people are in their houses — students are doing distance learning, 人们不是为了工作或娱乐而旅行, 等.

What can San Jose Water do to help me use water more efficiently?

Our Water Conservation services are on hold due to COVID-19 safety concerns.

However, there are several ways you can make sure you are using water wisely:

我在看账单上的消费记录. 这表明我今年用了更多的水. 为什么?

因为预计3月17日之间的账单, 2020年和6月1日, 2020, your usage recorded during that time on the bill included an estimation. Your 实际 usage is accurately reflected over two billing periods, not one.

港铁员工复工安全讯息

Please observe social distancing rules (6’ apart) when you see San Jose Water staff in the field. We’re happy to talk to our 客户s and to share information. 但平台登录希望大家都安全. We appreciate you following local and national safety guidelines.

2020年3月17日更新

3月17日开始, 2020, the Santa Clara County Public Health Office put in place a legal order for residents to shelter at home to help slow the spread of COVID-19. 

While our area is under a shelter-in-place order, we are minimizing the number of employees in the field. 其中一个步骤是利用预估计费.

对平台登录的大多数客户来说, our meter readers manually read the meter every other month and a bill is produced. There are more than 230,000 meters within our service area. It takes a full two months to read all the meters and produce a bi-monthly bill.

预估计费是如何工作的?

对平台登录的大多数客户来说 with a consumption history, San Jose Water will look at your prior year’s usage during the same time period to determine an 估计 usage for your home.

当避难所的命令被解除时, we will resume manual reading of your meter for the next billing period. Any difference between your 估计 usage and 实际 usage will be automatically adjusted on your bill.

你为什么要估计我的账单?

We are taking this action due to the shelter-in-place order from the State of California and Santa Clara County. The order limits any unnecessary activities that could put the public at risk. Our goal is to limit as much interaction with the public as possible.

我怎么知道我的账单是否已经预估过了?

There will be a message printed on your bill stating:

In order to uphold social distancing and confinement measures, 平台登录将不再手动读取仪表. 因此，这是一个估计的账单. 感谢您的及时付款. 请访问 sasxrr.femdomcenter.com/COVID-19 了解更多信息.

估计帐单会持续多久?

At this time, it will last as long as the shelter-in-place directive. All decisions will be made according to orders from the state and county to protect our employees, 客户和社区.

当你再次开始读数时，会发生什么?

当平台登录回到手动仪表读数, we will be able to determine how much water was 实际ly used since the last time the meter was read. 如果你的 实际 使用率低于你的 估计 使用，您将收到您的账单的信用额度. 如果你的 实际 使用率比你的高 估计 使用时，您将被收取差额.

我需要付预估的账单吗?

We appreciate your responsiveness to paying your water bill.

If you are having difficulty paying your bill, please contact our office via email at 客户.service@femdomcenter.com 或致电(408)279-7900. We’re here to help you through this difficult time.

Are existing meter reads included on current bills?

Yes, this bill will look exactly the same as a current one. However, it will have a message indicating that it is “估计.”

How do you estimate my bill if I wasn’t living at this address a year ago?

We look at recent usage and trends within your area or neighborhood.

为什么 have I seen San Jose Water trucks in my neighborhood if you are not reading meters?

SJW will continue to respond to emergencies and critical needs — ensuring the continued reliable delivery of safe and clean water.  This requires our staff to be active in your community responding to these issues.  Please respect the social distancing “6-foot” rule when it comes to approaching those you see in the field. Thank you for your vigilance and please report leaks by calling (408) 279-7900.

 

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Under extraordinary circumstances, San Jose Water is allowed to estimate meter readings. The California Public Utilities Commission states: If, because of unusual conditions or for reasons beyond the utility's control, it is unable to read the 客户's meter on the scheduled reading date, it may bill the 客户 for 估计 consumption during the billing period and make any necessary corrections when a reading is obtained. Estimated consumption for this purpose will be calculated considering the 客户's prior usage, the utility's experience with other 客户s of the same class in that area, and the general characteristics of the 客户's operations. Adjustments for any underestimate or overestimate of a 客户's consumption will be reflected on the first regularly scheduled bill rendered, and based on an 实际 reading following the period of inaccessibility.